Detect Fraud In Contact Center

Certain industries, especially banking and telecom, face pernicious fraud in the contact center.  Voice Biometrics provides two modes of prevention and detection:  Active and Passive.   Passive modes do not require anything other than normal contact center interactions with an agent because a passive mode solution relies simply on conversational audio, either recorded or live.  Consequently, implementing fraud detection is potentially far quicker and less resource-intensive than a full-blown active mode solution in a large customer service shop.  Our latest resource page gives you the fundamentals and a set of eight questions that get you on the path to successful fraud detection.

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