Certain industries, especially banking and telecom, face pernicious fraud in the contact center. Voice Biometrics provides two modes of prevention and detection: Active and Passive. Passive modes do not require anything other than normal contact center interactions with an agent because a passive mode solution relies simply on conversational audio, either recorded or live. Consequently, implementing fraud detection is potentially far quicker and less resource-intensive than a full-blown active mode solution in a large customer service shop. Our latest resource page gives you the fundamentals and a set of eight questions that get you on the path to successful fraud detection.