How Much Does It Cost?
The cost to deploy voice biometric technology for fraud detection depends on: (a) the number of voiceprints in the fraudster database that need to be compared, (b) the amount and content of the speech sample, and (c) the response time needed to meet your business objectives. Larger blacklist databases, longer audio content, and shorter turn-around times mean that more equipment will be required for parallel processing. This results in higher costs. Thus, pricing a system depends greatly on your situation and will inevitably require a custom quote.
As an example, imagine a call center conducting retail sales with the following parameters:
After you take an order, you have 24 hours before fulfilling the order
You receive 500 new customer calls per day
You have 100 known fraudsters in your fraud database
You will use a VBG hosted version of VBG Enterprise™
For this scenario, you need to compare the 500 new customers each day against the 100 known fraudsters, all within 24 hours. Running 500 * 100 comparisons = 50,000 total comparisons withing 24 hours. This amount of processing easily falls within a range where we do not need to add dedicated servers. And using VBG's cloud means fast setup and no installation fees. The pricing at this volume of transactions and voiceprints is on the order of 10 cents for each comparison, plus $15 per month per fraudster voiceprint. The total cost is therefore $50 per day for the comparisons, totaling approximately $1,500 per month for transactions, plus $1500 per month for voiceprints, equaling $3,000 per month, or equivalently $36,000 per year. This is only indicative pricing. Volume discounts and on-premise licenses are available to adapt pricing to your situation.
As another example, perhaps you not only want to compare a speech sample against an existing database of fraudsters, but you also want to detect new fraudsters. New fraudsters will appear as a repeat new customer. So you will not only maintain a blacklist database for fraudsters, but you will also maintain a rolling database of new customer voiceprints (perhaps for all customers who are new within the last two weeks). VBG's technology can tell you if a new customer under a specific name is also a new customer using a different name within the last two weeks. Maintaining a rolling database of new customers increases costs but also adds a layer of fraud prevention on top of fraud detection.
Finally, another option that adds complexity, but may be highly desirable, is to use live audio during the call as the comparison against the fraud database rather than waiting to process the recorded call after the fact. With live audio, you then have the possibility of sending screen pops to the agent screen and transferring the call to a special agent who knows how to handle a caller is highly likely a fraudster. This option is entirely possible but requires tighter integration into the call center part of the contact center.