Examples of VBG in Use

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Industries We Work In

We claim no specific industry expertise; we work wherever there is speech

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Use Case Examples

We highlight a number of production use cases, many which cross industries

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Deployment Examples

Details about how clients and partners connect to the VBG Platform

Industry Examples

VBG Serves Many Industries

These are just a few examples; We are industry agnostic

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Financial Services

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Telecommunications

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Insurance

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Mobile Workforce

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Online Education

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Law Enforcement

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Healthcare

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IT Security


Use Case Examples

VBG Technology in Action

Simple use cases highlighting the VBG Platform's flexibility


Integration Options

VBG Platform Integration Options

We support many approaches, depending on your skills or needs

  • 1.

    Supply your own speech directly to the VBG Platform using our RESTful API. VBG just does the voice biometric processing for you.

  • 2.

    Use one of VBG's integrated IVR options and our standard dialogs. We manage all speech prompting, capture, and processing for you!

  • 3.

    Use one of our platform plug-ins. Most development work is done for you -- simply monitor the user with our RESTful API.

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Deployment Diagrams

Example 1 - Integration Using REST API Only

Example 1 Notes:

  • User is engaged with Client Applicaton (Call Center, IVR, Enterprise App, Mobile/IoT App, etc.
  • Client application is able to capture speech samples and send them to the VBG Platform via REST (or SOAP)
  • Client application simultaneously polls VBG Platform for information about the status of the request (enroll, verify, identify)
  • Select business and IT team members have web-based access to VBG Dashboard for administration, reporting, logging, etc.
  • This is the simplest use of the VBG Platform, but it may require more work from developers compared to other deployment options

Example 2 - Integration Using REST + VXML API (Out-of-Band)

Example 2 Notes:

  • User in engaged with Client Applicaton that has no speech management capabilities
  • Client application directs user to automated Interactive Voice Response (IVR) System via inbound or outbound call initiated from app
  • Client application leverages VXML API and included VBG application dialogs which manage all speech prompting, capture, and transmission
  • Client application simultaneously polls VBG Platform for information about status of the User, speech processing request, etc.
  • Select business and IT team members have web-based access to VBG Dashboard for administration, reporting, logging, etc.
  • This is still a relatively simple deployment that adds an "Out of Band" component for the speech handling needs

Example 3 - Integration Using REST API + Streaming Audio Receiver

Example 3 Notes:

  • User in engaged with Client Applicaton that has no speech management capabilities
  • Client application directs user to automated Interactive Voice Response (IVR) System via inbound or outbound call initiated from app
  • Client application leverages Streaming Audio Receiver and included VBG application dialogs which manage prompting and speech capture
  • Client application simultaneously polls VBG Platform for information about status of the User, speech processing request, etc.
  • Select business and IT team members have web-based access to VBG Dashboard for administration, reporting, logging, etc.
  • This is still a relatively simple deployment that adds an "Out of Band" component for the speech handling needs

Example 4 - REST API + Streaming Audio Receiver

Real-time Passive/Conversational Biometrics in Call Center

Example 4 Notes:

  • Call Center System uses ported or new number that resides in platform that support real-time streaming media, such as Amazon Connect, Telnyx, or Twilio
  • User (Caller) and Call Center Agent are engaged in an active conversation within Call Center System that has no speech management capabilities
  • Call Center System leverages VBG Plug-in to Streaming Audio Receiver which feeds real-time speech to VBG Platform
  • Call Center System simultaneously polls VBG Platform for information about status of the User, speech processing request, etc.
  • Select business and IT team members have web-based access to VBG Dashboard for administration, reporting, logging, etc.
  • This is a more complex "Out of Band" deployment due to real-time speech processing and required RTP or Web Sockets connections
  • This scenario requires coordination between Client and VBG to setup plug-in parameters properly for all platforms

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