How We Protect You

We've taken a multi-faceted approach to protecting your business and end user data.

Data Security

VBG has a comprehensive set of physical, network, and logical protection services and policies.

Privacy Protection

Protection of your end users' privacy is paramount to VBG. All personal data is fully AES-256 encrypted.


It's easy to integrate our services into processes subject to GDPR, CCPA, PCI, and other standards and statutes.

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How We Protect You

Data Security

VBG Pro™ customers enjoy all security safeguards, while VBG Enterprise™ customers take advantage of our logical security protocols.

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Physical Security

The VBG Cloud features fully managed data centers located in several states. In addition to protecting your data with geographic redundancy, each location has numerous physical safeguards:

  • Nondescript buildings
  • Multi-level external locks
  • Limited access server rooms
  • SOC 1 Type 1, SOC 2 Type 2, SOC 3
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Network Security

The VBG Cloud includes many hardware- and software-based network safeguards to protect both your data while in transit and our systems from unwanted traffic and malicious attacks.

  • Hardware-based firewalls
  • VPN required for remote access
  • 3rd party intrustion detection
  • Active DDoS protection
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Logical Security

VBG employs additional server- and service-level safeguards to ensure that only authorized users and API traffic are able to connect with VBG Enterprise™ and VBG Pro™.

  • Software firewalls fully enabled
  • Security tokens for API access
  • SSL certificates for every server
  • Client-level data segmentation

How We Protect You

Minimal User Data

The VBG data model has been designed to store the absolute minimum amount of personally identifiable information, or "PII". In fact, speech samples are the only PII we accept!

And, we've developed a comprehensive Privacy Policy to clearly articulate how ALL end user data is handled, from beginning to end.

Privacy Policy
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How We Protect You

Secure Access & Data Encryption

The only way to send and retrieve data is via our API. All data communications are fully secured via HTTPS, and API access is further protected by tokens.

Individual speech samples, voiceprints, and optional content descriptions are fully encrypted using AES-256 under FIPS 140-2 guidance.

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Security Foundation


Since our inception, VBG has made substantial investments to provide compliant operations within the critical industry areas our clients and partners operate in.

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PCI-DSS Compliance

VBG processes millions of requests per year in our data center. And while it is not possible to accept credit card data in our system, we still actively maintain PCI certification:

  • PCI Level 4 certification
  • Quarterly PCI scans performed
  • Annual Penetration Testing
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GDPR Compliance

VBG is a processor of voice biometric data, a sensitive category according to GDPR. Thus, we've created special functions and policies to allow us to work seamlessly with our clients and partners.

  • GDPR Compliance Statement
  • Full DPA contract support
  • Personal Data Manager (PDM)
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Other Laws and Statutes

VBG actively monitors national, state, and industry-specific regulations and statutues relative to our existing data model and policies. Other guidance our tools and policies help to support:

  • CCPA
  • BIPA

Contact Us

Do You Have Any Questions?

Please let us know how we can help you and we'll respond promptly!

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