ROI Calculator

Voice Biometric solutions tend to pay for themselves in one of three ways

Detection or avoidance of fraud due to stronger authentication and the use of biometrics to identify fraudsters

Savings through automation of tasks associated with authentication, such as reducing agent time in a call center

Increases in customer loyalty and revenue due to greater convenience and availability of services

Calculator

Calculate your ROI

This ROI Calculator focuses on a contact center scenario and assumes that the cost for voice biometrics is transaction-based, i.e., per verification request. This approach usually guarantees the quickest ROI.

Agent Handle Time Savings

Average call duration * seconds

Time per call the agent spends authenticating * seconds

Loaded cost of agent per month *

Usd

Average number of calls per month all agents: *

Percent of calls with successful automated authentication * %

Fraud Detection and Avoidance

Estimated fraud savings annually *

Usd

Estimated revenue *

Usd

Cost Of Voice Biometric Transactions

Price per voice biometric lookup *

Usd

One-time Setup plus tuning fees in year one *

Usd

Summary

Annual Savings Through Voice Bio Automation

0 Usd

Annual Savings Through Fraud Avoidance

0 Usd

Annual Increased Revenue Through Loyalty and Convenience

0 Usd

Total savings

0 Usd

Total costs

0 Usd

Annual return on investment

0 Usd

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